We invited Joe Segar to run a PST course for our parents of challenged and violent children. His informative teaching style allowed all who attended to build coping tools very quickly. I was particularly impressed with his insight into voice control, which proved to be a very functional skill for my clients to acquire.
Care Services Co-ordinator
Personal safety training was included in the Frimley VTS training for the first time in late 2004. To provide a realistic context, the VTS workshop started with us discussing our own experiences of aggressive (or even violent) incidents that had occurred both during hospital training and general practice. We moved on to talking through body language that we might adopt when faced with patients. Joe pointed out that if we were confident from the first contact with patients, then the scene could be set to reduce the risk of attack. He discussed simple and easy to remember techniques such as open body language, calm voice, and good eye contact - all with the idea of preventing an attack in the first place. The course content fitted the bill perfectly and left us all supremely aware.
Dr Sue Clark
Empowered General Practitioner.